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Find answers to frequently asked questions or contact us

Frequently Asked Questions

Below you will find the most frequently asked questions from our customers. If you need help, we recommend checking the various questions and answers below. Please contact us if you still need help.

General

Where can I find my nearest Dan Exchange branch?
You can find your nearest branch on this website if you click on find branch in the menu that is located at the top of the page.
What types of payment do you accept?
We accept the following types of payment in our branches: VISA, MasterCard and Dankort and cash.

Currency Exchange

Do you take any fee for currency exchange?
We do not charge a fee when selling currency, ie if you buy foreign currency as a customer. However, we will charge a small fee of maximum 30 KR. For purchases of foreign currency, that is, if you come and sell us foreign currency.
What is the largest amount I can exchange?
You can, in principle, exchange as much as you need, however, expect that we may require more information and documents from you on larger exchanges. In addition, we recommend that you order currency in advance for larger exchanges, so you are sure that we have the amount ready for your visit.
Do I have to order currency in order to exchange?
It is not a requirement that you order currency to exchange with us. However, we recommend that you order the currency in advance, so you are sure that we have the amount ready for your visit.
How do I order currency?
You can easily, quickly and for free order your currency here on the website if you click on order currency in the menu, located at the top of the page.
How long should I expect for an order to be ready?
An order will take 1-2 days, but it is always best to order in good time. If you are in a hurry, please contact us and learn more about whether we can process your order faster.
Can I cancel a currency order?
Yes, you can easily cancel a currency order. This can be done by contacting us by phone or via our contact form. You will find our contact information and contact form further down on this page.
Do I get a discount by becoming a customer?
If you are a returning customer, and you want to exchange your foreign currency back to local currency, you can do that free of charge, by showing us the receipt of your purchase.
Why are your currency rates higher or more expensive than displayed on the website?
Our exchange rates on the website are indicative as there may be price fluctuations at some of our branches. This is to remain competitive in the individual local areas.
Why do your branches have different currency rates?
There may be price fluctuations at some of our branches. This is to remain competitive in the individual local areas.
How old do I have to be in order to exchange money?
You must be at least 16 years old to exchange money in any of our branches.
If I need Swedish kroner, is it best to exchange in your branches in Denmark or Sweden?
We usually have some good currency rates for Swedish kroner in our branches in Denmark, because we have a strong cooperation with our branches in Sweden, but it is difficult to say what is best, as the price difference is minimal and may vary.

Identification and Personal Information

Why am I asked to show ID?
The Money Laundering Law requires that you as a customer must legitimize yourself for transactions from 500 € / 3,700KR or equivalent. You are therefore asked to show ID because the law requires us to know our customers and because it is our duty to assist the authorities in combating criminals, by ensuring that our stores are not being used for illegal activities.
What do you do with my information?
We solely collect your personal information and documents due to our legal obligations. Therefore, we only use and process your information and documents for non-commercial purposes.
Which types of identification are valid?
We accept the following types of identification in our branches: Nordic Driving License, Passport, Residence Permit, and European Identity Card.
Can I make a transaction if I do not want to show ID?
If you are asked to show ID and refuse this, you will not be able to make a transaction in any of our branches.

Money Transfer

What is the difference between you and the Western Union?
We, Dan Exchange, are a currency exchange company that cooperates with Western Union, which is a money transfer company, and we, therefore, act as an agent for them. When you send or receive money from us, this is done through the Western Union's Money Transfer Service.
Which countries can I send money to?
We use the Western Union Money Transfer Service for transferring and receiving money for our customer, so you can send money to almost anywhere in the world. You can find more information about which countries on the Western Union website.

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Address

Reventlowsgade 14, ST. TH.
1651 København V